We offer several secure and convenient payment options:

• Debit / Credit Card – Visa or Mastercard
• Apple Pay – Available for iOS users
• Buy Now, Pay Later - Tabby or Tamara

Yes. At Columbia, your payment security is our top priority.
All card transactions are processed through a secure, encrypted payment gateway. Your details are fully encrypted using Secure Sockets Layer (SSL) technology and are only used to process payments you authorize.
Saved card details are never shared with third parties.
We may collect limited contact information (such as your phone number) to confirm your identity and assist with deliveries.
Our secure system ensures your shopping experience remains safe, simple, and reliable.
For any payment or security-related queries, please contact our Customer Care

Using online or prepaid payment options offers several benefits:

• No Cash on Delivery fee
• Faster checkout with saved cards
• No phone verification required
• Flexible refund options – Prepaid orders will be refunded to the original method within 7 working days.

Follow these steps to pay with Apple Pay:

• Ensure your card is saved in your Apple Wallet.
• Proceed to checkout on the Columbia app or website.
• Select Apple Pay as your payment method.
• Confirm and complete your purchase using Face ID or Touch ID.

Currently, we do not offer a Card on Delivery payment option.

If your payment remains on hold after the estimated delivery date, there may be an issue with processing.
Please contact our Customer Care team and we’ll check your order status and provide an update.

Please check the following before retrying your payment:

• Ensure all card details are entered correctly — number, name, CVV, and expiry date.
• Confirm that your 3D Secure OTP is entered correctly and hasn’t expired.
• Make sure you have sufficient funds available on your card.

If everything appears correct and the issue continues, please contact Customer Care for further assistance.

We offer free shipping for orders above a certain value:

• UAE: Free shipping on orders above AED 150
• KSA: Free shipping on orders above SAR 199

Please note that during peak periods or promotional events, delivery times may be slightly delayed due to high order volumes. We appreciate your patience and continued trust.
We currently ship to the following countries:

• United Arab Emirates
• Kingdom of Saudi Arabia

Orders can only be shipped within the country of purchase. For example, if you shop on the UAE website, delivery will only be available within the United Arab Emirates.
Important Delivery Information

• For prepaid orders, a signature is required upon delivery.
• Once an order has been signed for, Columbia is no longer liable for the product.
• Delivery times begin from the date of dispatch and are provided as estimates only.
• Columbia is not responsible for delays caused by customs or courier processes.

Return Requests:

• Registered users can log in to their account and submit a return request under My Account → Returns within 14 days of receiving the order.

Order Changes or Cancellations:

• Once an order has been placed, it cannot be edited (e.g., address or item changes).
• Orders can be cancelled before they are dispatched.
• Registered users: Go to My Account → My Orders.
• After dispatch, orders can no longer be cancelled.

UAE

• Shipping Cost: AED 10 for orders below AED 149
• Free Shipping: Orders above AED 150
• Delivery Time: 1-3 working days
• Note: Orders placed after 2 PM (UAE time) will be processed the next working day.

KSA

• Shipping Cost: SAR 20 for orders up to SAR 199
• Free Shipping: Orders above SAR 199
• Delivery Time: 3-5 working days
• Note: Orders placed after 1 PM (KSA time) will be processed the next working day.

To cancel your order:

• Log in to your Columbia account
• Click on the profile icon (top-right on web / bottom-right on app)
• Go to My Orders
• Select the order you’d like to cancel — if it’s not yet shipped, you’ll see a Cancel option

If your order has already shipped, you can inform the delivery agent that you no longer wish to receive it. The courier will return it, and your refund will be initiated.
Refund Timelines:
Prepaid orders will be refunded to the original method within 7 working days.

In the rare case that your item arrives damaged or defective, please contact us immediately.
Our team will review the issue and arrange a replacement or refund as quickly as possible.
All Columbia products undergo strict quality checks before shipping to ensure you receive items in perfect condition.

Unfortunately, we’re unable to divide shipments manually. Orders are processed and allocated automatically by our system.

UAE: Emirates Post, iMile, Aramex, and our own Columbia Fleet
KSA: Aramex, Shipa, iMile, Quiqup and our own Columbia Fleet

For security purposes, you may be asked to present a valid ID upon delivery to verify your identity.

We recommend double-checking your delivery address before placing an order to avoid delays or cancellations.
If you need to make an urgent change, please contact our Customer Care team via email or chat as soon as possible.

Once you receive an SMS notification confirming that your order has been shipped, it means your package has been handed over to our delivery team and is on its way.

At the moment, Click & Collect or in-store pickup is not available. All orders are delivered directly to your chosen address.

Estimated delivery times:

• UAE: 1-3 business days
• KSA: 3-5 business days

In certain countries, providing your ID number and full name is required to ensure smooth customs clearance and hassle-free delivery of your order.
This information is used solely for verification and shipping purposes and helps prevent delays or issues during customs processing.

If an item is missing from your order, please contact our Customer Care team so we can review your order and resolve the issue as quickly as possible.

While every order goes through strict quality checks, mistakes can occasionally happen.
If you received an incorrect item (in size, colour, or style):

• Please submit a return request for the wrong item.
• Contact our Customer Care team to assist with the replacement or refund process. Our team will ensure the issue is resolved promptly.

If a product is currently out of stock, we recommend checking back soon, as our inventory is updated regularly.
You can also add the item to your Wishlist (if available) or contact Customer Care for assistance or updates on restock timelines.

Orders that have already been processed or shipped can no longer be cancelled. Once you receive the order, you can initiate a return request, and the refund will be issued using your original payment method.
If the 'Cancel' button is not visible, it means your order has already been 'Dispatched' (shipped) and is on its way to you with the courier.

Your order (or part of it) may be cancelled for one of the following reasons:

• Quality check failure: Occasionally, an item may not meet our quality standards for size, color, or condition, leading to cancellation before dispatch.
• Incorrect contact number: A valid phone number is required so our courier can reach you for delivery.
• Stock unavailability: The requested item may be out of stock or no longer available.
• Unsuccessful payment: If your payment fails, the system automatically cancels the order and sends you an email notification.
• Duplicate order: If the same order is placed twice within a short time, the duplicate will be cancelled automatically.

You’ll receive an email confirmation if your order or any item within it is cancelled.

You can easily cancel an order or a specific item yourself as long as it has not yet been shipped.
If your order status is 'Processed', you can still cancel it.
Simply follow these steps:

• Log in to your account.
• Go to ‘My Account’ and select ‘My Orders’.
• Find the order you wish to cancel and open it.
• Select a reason and click ‘Cancel Order’.

Once complete, you will receive an email confirming the cancellation.

Prepaid orders will be refunded to the original method within 7 working days.

Yes, as long as the item in question is still not dispatched, the cancel button will be available for that item.

Unfortunately, restoring cancelled items is not available at the moment. You can place a new order instead if the item is still in stock.

Unfortunately, it is not possible to edit an order (like modify order item(s)) after it has been placed. You would need to cancel the entire order (if it's not dispatched) and place a new one. Similarly, a cancelled item cannot be restored. You are welcome to place a new order for that item if it is still in stock.

Unfortunately, this option is not available at the moment. You can either cancel the order (if not yet shipped) or place a new order.

We're sorry if this happened! Sometimes, an order or item may be cancelled by our system. This is typically due to:

• Quality Check: The item didn't meet our high-quality standards before shipping.
• Stock Issue: In rare cases, the item went out of stock before your order could be fulfilled.
• Payment Issue: The payment for the order was unsuccessful.
• Incorrect Info: A valid phone number is required for delivery, and the one provided may be incorrect or unreachable.

Please contact our Customer Service team right away. While we cannot stop the delivery at this advanced stage, the easiest solution is to simply refuse to accept the delivery when the courier arrives. Once the package is returned to our warehouse, we will automatically process your refund.

Your refund will be processed 7 days after your shipment is received and logged by our warehouse. If you don't see your refund reflected within 7 days after refusing the delivery, please contact our Customer Service team. We will be happy to check on its status for you.

We offer easy, hassle-free returns. If you’re not fully satisfied, you can return your item within 14 days of delivery.
To submit a return request on iOS / Android / Web:

• Log in to your Columbia account
• Click Account → Returns & Exchanges
• Select Create New Return and choose your items
• Provide your address, reason for return, and preferred refund method — Credit/debit card (cash refunds not available)
• Confirm your location if prompted
• Items will be collected within 5-7 working days
• Prepaid orders will be refunded to the original method within 7 working days.

Return Conditions:

• Request requests must be made within 14 days of delivery
• Items must be unused, in original condition with tags attached
• Items must be returned in the original box

Some products are non-returnable — check product details before purchase. If you need help, please contact us.

• Requests must be initiated within 14 days of delivery
• Items must be unused, in original condition with tags
• Items must be returned in the original packaging

Return exclusions (for hygiene reasons):

• Wearable tech
• Swimwear and goggles
• Socks and gloves
• Sealed packaging items

Return Packaging: All items must be returned in their original packaging, with all tags and accessories. Returns that do not meet these conditions will be rejected and shipped back at your cost.
Faulty Items: If you receive a damaged or faulty product, log in to your account and submit a return request within 48 hours via Returns.

Prepaid orders will be refunded to the original method within 7 working days.

Creating a Columbia account offers greater convenience, security, and control. You can easily:

• Track your orders, returns, and refunds in one place
• Access your purchase history
• Enjoy a faster checkout for future orders

We recommend registering for a better shopping experience.

Option 1: During Checkout

• Add your selected item(s) to the shopping bag.
• Click the shopping bag icon to proceed to checkout.
• Choose “Create Account”.
• Sign up using your Google, Facebook, or Apple ID, or create one manually with your email.
• Use a strong password with at least one capital letter, one small letter, and one symbol.
• Enter your own email address (for password recovery) and a valid mobile number (to avoid delivery issues or cancellations).

Option 2: Through the “My Account” Section

• On the website, click the profile icon (top right); on the app, find it at the bottom right.
• Select “Join Now.”
• Follow the on-screen steps to complete registration.
• Ensure your password, email, and phone number follow the same guidelines as above.

On the Mobile App:

• Tap Account (bottom right).
• Go to Settings.
• Select العربية from the top-right corner to switch to Arabic.

On the Website:

• Find the language selector at the top-right corner of the homepage.
• Click next to “Change Country” and select العربية.

Please check your email settings to ensure our messages aren’t being blocked.
Go to your email settings and open the trusted senders / safe list.
Add our domain @columbia.ae to your trusted list.
If you find our domain in your blocked list, remove it and re-add it under trusted senders.
This will allow Columbia emails to reach your inbox without being filtered out.

We currently do not offer a separate currency converter.
To view prices in your preferred currency, please switch to the relevant country store:

• UAE → Prices shown in AED
• KSA → Prices shown in SAR

Not necessarily. Please try the following steps first:

• Make sure your email and password are entered correctly with no spaces before or after.
• If you still can’t log in, try resetting your password:

1. On the login screen, tap Forgot Password.
2. Enter your email address or phone number.
3. Choose Confirm via Email.
4. Follow the link sent to your inbox to reset your password.

If the issue persists, please contact our Customer Care team for assistance.

You can easily reset your password using the following steps:

• On the login screen, tap Forgot Password.
• Enter your email address or phone number.
• Select Confirm via Email.
• Open the email you receive and follow the instructions to create a new password.

Yes. We take every precaution to ensure your shopping experience is safe, simple, and reliable.
All credit and debit card payments are processed through a secure, encrypted payment gateway.
Your card details are fully encrypted using Secure Sockets Layer (SSL) technology and are only used to complete the transaction you authorize.
Columbia does not store or share your card information with any third party.
You can shop confidently knowing your information is protected.

To claim a warranty, please contact our Customer Care team for assistance.
If a collection or technician visit is required, it will be scheduled within 5-7 working days (within city limits).

For items no longer under warranty, the following charges may apply:

• A service fee for technician inspection
• Additional charges for any spare parts replaced

Please contact our Customer Care team with your item details, and we’ll provide the exact costs via email after review.

Absolutely. Columbia is an authorised and official online retailer for every brand we carry.
We work directly with each brand to ensure that all items offered are 100% genuine — never fake, copied, or replicated in any way.
When you shop with Columbia, you can do so with complete confidence knowing that every product is authentic and sourced directly from the brand.

Finding your favourite products is simple. Just follow these steps:

• Visit our website or open the mobile app.
• Use the search bar to type in the product name or category.
• Browse the results and select your preferred item.
• If you don’t see what you’re looking for, use the filter options to refine your search — by brand, colour, size, price, or other preferences.